“Very tough to negotiate with and they like their concessions all listed in the contract. Client likes set up time for private meals put in the
Finally Turning The Tables On TripAdvisor
Ever since the foundation of online travel agency websites such as TripAdvisor and Expedia, hotels have been at a disadvantage. The crux of these
Client Care the Knowland Way: Miami
The other day I was working with a new Readers and Insight client who didn’t know much about the products but was eager to learn. I showed her how to
Client Care Done the Knowland Way: Laguna Beach
For this story of great customer service provided by the Knowland Group, it’s better to just let the client speak for himself. We couldn’t put it any
Client Care Done the Knowland Way: Kansas City
Talk about a tight deadline! A Kansas City client who is a regional director of revenue management needed
Client Care Done the Knowland Way: Columbia
Part of giving excellent customer service is being proactive and noticing things before the client does. I was recently checking on a client’s account