The Future of Customer Service: Is Loyalty Dead?

COVID has changed the entire landscape of service. As customers return to hotels how will you need to train their staff to continue to provide stellar service in these trying times. For the better part of four decades, they have shaped the industry and how we make decisions. Join us as Cindy Novotny, Managing Partner at Master Connection Associates, guides us through an in-depth conversation about how we need to evolve to service our customers better:

• Is loyalty a thing of the past?
• Can service create or reengage loyalty?
• What is the monster of customer opinion?
• How do we recover from 18 months of transactions?